Customer returns and claims

Returns and product claims are a natural part of running an online store. We’re happy to handle them for you.

Receiving and processing returns, as well as handling claims from your customers, is an add-on service, for which the details and pricing are agreed separately.

Plugo has a tried-and-tested returns process and handles this for many of our customers already.

Returns handling includes receiving and inspecting returned items.

We check whether each return meets your store’s policy, and process the refund to the customer for any approved returns.

Products in resaleable condition are restored and repackaged. Faulty or unsaleable products are handled according to a process agreed with you.