This is how Plugo onboarding works
Outsourcing your store’s fulfilment should be straightforward, easy, and stress-free. Getting started should be no different.
That’s why we’ve made the onboarding process as effortless, low-risk, and affordable as possible. Get up and running fast — and get back to what matters.
Here’s how it works, step by step:
1. Get to know the service
We’ve put together as much information as possible about Plugo right here on this site. Take a look at contracts and responsibilities, our warehousing setup, how integrations work, pricing, and onboarding.
You can also test the pricing against your own volumes with our calculator.
2. When you are ready, just contact us
Tell us a little about your store and we’ll get straight to finding the right solution for you.
You can reach us by submitting a contact request or by booking a sparring session directly with the people on our Contact us page.
3. Want to see where Plugo’s services are provided?
If you’d like to see in person where your products will be stored and orders picked, you’re welcome to visit us at Avialogis in Finland — where we run Plugo out of Barona’s facilities.
Get in touch and we’ll set up a visit.
Plugo’s warehouse is located at the Barona Avialogis logistics centre. We are close to Helsinki-Vantaa Airport and Helsinki city centre, so visiting is easy.
Address: Turvalaaksonkuja 4, 01740 Vantaa, Finland.
4. Sign the contract
Once we’ve agreed on the scope and details, we’ll send over a contract for you to sign. You’ll typically receive it within 48 hours of giving us the key details — number of SKUs, product dimensions, and average order volumes.
The contract covers pricing, notice period, payment terms, and everything else you need to know about working together.
Sign it and we’re off!
5. Get your credentials and set up integrations
Onboarding kicks off as soon as you’ve signed — usually within 1–5 business days, but we’ll work to your timeline.
Within 48 hours of signing, you’ll receive your login credentials for the warehouse management system and instructions for setting up integrations with your store and marketplaces. With our open API, the fastest integrations take just a few minutes.
6. Instructions for delivering stock to the warehouse
Within 48 hours of signing, you’ll also receive instructions for getting your stock to us.
We’re ready to receive and shelve your products straight away — whether they’re coming from your current warehouse or directly from your suppliers.
7. Meet your dedicated contact person
When we start working together, you’ll get a named contact at Plugo. They’ll know your products, your account, your shipments, and your deliveries. They’ll know your order volumes and incoming stock. And they’ll be ready to help and sort out any issues that come up.
Reach your contact during customer service hours by email, phone, or WhatsApp — whichever works best for you.
8. First order? Let’s go.
Once your stock is with us, we can start shipping. Moving your store over can be done quickly and without any interruption to your operations.
In the best case, your first orders can go out within a couple of hours of your stock arriving. The move, stock transfer, and service launch can all happen on a timeline that suits you.